FAQ's - General Usage of myContactLenses.co.uk
1. What is myContactlenses return policy for contact lenses?
2. I have changed my email address, how do I update my account with you?
3. I have forgotten my password, how do I change or reset it?
4. Are my credit/debit card details safe when ordering online with myContactlenses?
5. Can I speak to someone before I order or when I have placed my order?
1. What is myContactlenses return policy for contact lenses?
We will replace any wrong or faulty lenses. Please e-mail us at sales@myContactlenses.co.uk, or call us on 0117 3305801 and we will be happy to help.
2. I have changed my email address, how do I update my account with you?
Simply log in using your password and your old email address. Once you are logged in, you can change your email address by clicking on 'My Details' within the 'My Account' section. If you still require further assistance please call our Customer Help Line (0117 3305801) - Monday to Friday, 9am to 6pm and one of our advisors will be able to help.
3. I have forgotten my password, how do I change or reset it?
Just click on 'My Account' and on the 'Forgotten Password' link. If you still require further assistance please call our Customer Help Line (0117 3305801) - Monday to Friday, 9am to 6pm and one of our advisors will be able to help.
4. Are my credit/debit card details safe when ordering online with myContactlenses?
Yes, myContactlenses.co.uk ordering system uses a security feature which encrypts your card details. MyContactlenses.co.uk is owned and managed by qualified, registered optometrists and all orders are supplied in accordance with UK Opticians Act (1989).
5. Can I speak to someone before I order or when I have placed my order?
Yes, you can speak to one of our advisors on our dedicated Customer Help Line (0117 3305801) if you have any urgent questions, comments or need help in placing your order. You can also email us at sales@myContactlenses.co.uk
Your questions have been answered by qualified Opticians but if you have a question which isn't covered here, please do not hesitate to contact us by calling 0117 3305801 or emailing sales@mycontactlenses.co.uk.