FAQ's - Buying Contact Lenses
1. How can I re-order?
2. How much will I pay for delivery?
3. When will I receive my lenses?
4. Can I order as many lenses as you like?
5. Can I order lenses I haven't worn before?
6. Can I order 'own branded' contact lenses (i.e. Boots, Specsavers)?
7. Can I speak to someone before I order or when I have placed my order?
8. I have never worn contact lenses before. Can I order them from you?
1. How can I re-order?
If you order online, your details will stay in our system. To re-order, simply log in to the system, using your e-mail address and password. Your previous order will be displayed. You can choose to modify your information or proceed with the reorder. You can update your personal information at any time. If you prefer not to order online, you can call us or e-mail your order to sales@myContactlenses.co.uk.
2. How much will I pay for delivery?
We offer free delivery for all orders anywhere in the UK.
3. When will I receive my lenses?
Over 90% of orders are sent out within 48 hours of receiving confirmation of your contact lens prescription. Orders for special lenses are usually sent out within 3 - 7 days.
4. Can I order as many lenses as you like?
No. We can only supply you with enough lenses to take you through to the end of your contact lens prescription.
5. Can I order lenses I haven't worn before?
No, you can only order the lenses that are specified on your current contact lens prescription.
6. Can I order 'own branded' contact lenses (i.e. Boots, Specsavers)?
Many opticians own branded lenses are simply re-packaged versions of named brand lenses. To find the lenses you need, just click on 'Branded Lenses' where you will be able to see which lenses are exactly the same as your opticians' own brand lenses.
7. Can I speak to someone before I order or when I have placed my order?
Yes, you can speak to one of our advisors on our dedicated Customer Help Line (0117 3305801) if you have any urgent questions, comments or need help in placing your order. You can also email us at sales@myContactlenses.co.uk
8. I have never worn contact lenses before. Can I order them from you?
No, not yet. If you have never worn contact lenses, you will need to book a contact lens appointment with your local optician. This will determine your suitability for contact lenses and your prescription (i.e. lens type, fit and strength). Once fitting is complete, your optician is legally obliged to give you your prescription, so you can start ordering with us.
Your questions have been answered by qualified Opticians but if you have a question which isn't covered here, please do not hesitate to contact us by calling 0117 3305801 or emailing sales@mycontactlenses.co.uk.